What happens if something goes wrong after the job?
A professional job comes with a written workmanship guarantee, manufacturer warranties on the products, and certificates for the notifiable work — and the common post-job issues (a settling silicone line, a dripping valve) are minor and fixed on a snag visit. Your protections: the written guarantee, any retained final payment, and Section 75 if you paid by card.
Distinguish the normal from the worrying. Normal in the first months: silicone lines settling as a house moves through seasons, a valve cartridge bedding in, grout hairlines at movement points — ten-minute fixes any decent fitter returns for without drama, which is exactly what the snagging retention exists to guarantee. Worrying: moisture appearing below or beside the bathroom, which needs a same-week response and is why the tanking questions mattered at the start.
Your paper protections, in order of usefulness: the written workmanship guarantee (ours is written, term stated, and survives because the company does — check any guarantee's issuer at Companies House); the electrical and building-regulations certificates (protect resale value); manufacturer warranties on valve, tray and sanitaryware (registered at handover, not left in the box); and Section 75 card protection on payments over £100, which puts the card issuer jointly on the hook.
If a dispute does harden with any trader: everything in writing from the first issue, photographs dated, an independent report if the sums are serious, and the small-claims track is designed for exactly this size of dispute. But the honest observation from inside the trade: the jobs that end there almost all telegraphed it at the start — the big deposit, the missing paperwork, the price too good. The twenty minutes of checks in 'how do I choose a fitter' are the real warranty.
More in choosing a fitter, or browse all 38 questions on the FAQ index.
Price your project
Two quick steps. We reply within one working day.
No account, no obligation. We only use this to prepare your quote.
Ready to price your bathroom?
Tell us the room and the rough plan — we reply within one working day with an honest cost bracket, then a free home survey and a fixed written quote.